Tips & answers to frequently asked questions
Are you looking for information about our company, our products or their uses ?
Here we answer the most frequently asked questions, and if the answer is not yet here,
do not hesitate to write to us to ask us.
We are at your disposal from Monday to Friday, from 9 am to 6 pm.
At weekends and on public holidays, we always keep an eye on our emails.
We usually contact you by phone after receiving your email request, This allows us to understand your needs, and to guide you to the right product.
Then, we send you by email, a costing of the desired product, and possibly a 3D visual of the product with your graphic charter (if you have provided us with your logos during the email exchanges).
Once the quotation and the proof have been validated, we start the production.
Once the product has been manufactured, we pack it and send it to the desired address.
The invoice is usually sent when the product is manufactured and/or received.
In fact, it all depends on the type of product :
- For helium balloons (advertising balloons or airships), it takes 10 days.
- For self-ventilated structures: allow 15 days
- For captive air, flag, and street marketing structures: 10-12 days
- For custom-made products, this is determined by the complexity of the product.
Overall, except for large quantities, we are able to provide you with your advertising structure within 15 days.
The delivery times, dom-tom and outside Europe are to be treated on a case by case basis (dimensions of the parcels, means of transport, etc)
- For small packages (> 30kg), we work with UPS
- For export and pallets, we work with local and national carriers: Normatrans, Noyons, etc.
We prefer bank transfers on the date of the order.
However, we also accept :
- payment by cheque when ordering
- down payments on order and on delivery
- cash on delivery (via UPS)
In case of impossibility on these means of payment (communities, institutions, outside Europe), we remain at your disposal to find other means.
We do not offer advertising objects for hire. The visuals are usually printed directly on the inflatable, It is not possible to modify them easily (except for cases such as arches where a removable velcro tarpaulin solution is available)
And renting is simply not our core business.
On the other hand, some of our clients and partners can offer certain communication tools for hire, Do not hesitate to contact us if you wish to be put in touch.
Product selection issues.
Helium is a gas seven times lighter than air.
Thus, if a balloon is inflated with helium, it will naturally rise, we will then say that it "flies (provided, of course, that the weight/volume ratio of the ball is respected)
Captive air structures
Inflatables with captive air are inflatable structures Sealed without permanent blowers, You just have to inflate them with air using an external inflator and close the valve so that they keep their shape for several days without being reinflated. They are therefore airtight structures that can be compared, for example, to the inflatable mattresses we all know.
Self-ventilating air structures
Inflatables with self-ventilated air are inflatable structures in which we send air all the time, They are therefore dependent on electricity. These structures are not airtight, so their manufacturing cost is lowe An example of a permanent wind tunnel structure that we all know: bouncy castles for children.
Specificities of helium balloons.
Helium is a noble, inert gas that has a lower density than air (helium is about 7 times lighter than air.) When an object has a lower density than its surroundings, buoyancy applies, This explains why balloons can fly when filled with helium, hydrogen, or hot air.
Hydrogen and helium are two much lighter gases than air, but the similarities must end here :
Hydrogen is extremely dangerous because it can ignite and/or explode at the slightest spark. It is generally used in aerospace, and is not available over the counter.
On the other hand, helium is freely available, as it is a "noble" gas, i.e. it is an inert gas! It is incombustible (non-flammable) and even fireproof, it is also a non-toxic gas (fortunately because we all have it in our blood), colourless and odourless.
It is used in many fields of activity, such as diving, medicine, meteorology, palaeontology (helium dating) and of course inflatable advertising.
No, helium is not a dangerous gas
in fact, helium is an inert gas, it has impressive characteristics, it is said to be a "noble gas", it is :
- non-combustible (non-flammable)
- it is the smallest of the molecules
- it remains liquid until absolute zero (unlike other gases)
- is its boiling point is the lowest of all known chemical elements
- the speed of sound propagates much faster than in other gases (except hydrogen)
- it is the least water-soluble gas to date
- plays no biological role
- it is moreover the least chemically reactive element (with neon)
- does not become radioactive when irradiated
- with a lower density than air
- and therefore lighter than air (it is 7 times lighter than air)
On considère qu'un ballon publicitaire neuf en PVC, comme ceux que nous commercialisons, peut voler environ 10 JOURS sans être rechargé. Bien sur, tout dépend des conditions météos, des variations de températures ou encore de l'état du ballon.
L'hélium étant plus leger que l'air, il est aussi beaucoup plus volatile, il est donc tout a fait normal qu'il s'échappe de l'envellope de maniere continue : la molécule d"hélium est la plus petite des molécules, elle passe donc "a travers" l'envellope PVC.
Nous vous recommandons de recharger en hélium dès que des plis ou "fletrissures" apparraisent, cela permet de maintenir sa fiabilité aux vents et c'est esthétiquement plus joli
First of all you have to be aware of the volumes used, here we are talking about giant advertising balloons,
we are talking about "consequent" volumes of helium of 3m³in 21m³ )! It is out of the question to buy "helium tanks" on the internet or in a consumer shop.
The canisters "only" do 0.25m³, you would need at least 6 or 7 tanks to inflate the smallest of our balloons...
So to get "real" helium cylinders, you will have to go through a network of industrial gas distributors (lindegaz, air liquide, Air Product) or possibly through a pro shop that would be a reseller of these solutions (Festi). And very often, you will have to open a professional account to benefit from these services.
To overcome this helium supply constraint, we have created a helium cylinder rental service, has preferential rates because negotiated on the annual volume, do not hesitate to contact us for any information.
We also offer turnkey on-site installation services (see "our services").
For the installation and use of advertising balloons outside, you must must report the presence of your balloon to the D.G.A.C (Direction Générale de l'Aviation Civile).
Indeed, as your balloon is inflated with helium, if the balloon escapes from you, for whatever reason, it will enter the airspace.
This is a simple authorisation granted almost automatically (we provide you with the people to contact).
The aeronautical field applies precautionary principles that are best followed.
We also recommend that you report the presence of your balloon to the local councillors (town hall); it is not compulsory but it is appreciated and avoids possible conflicts.
After production, we often put talcum powder on the balloon logos, This prevents the fresh print from "sticking" to other parts of the balloon. This also prevents moisture from getting into your package.
After inflating the balloon, you can use a soft cloth to remove any talcum powder residue from the balloon.
If your balloon is black or dark in colour, we recommend that you dampen your cloth slightly before cleaning the balloon.
There are 2 types of advertising balloon installations: indoor installation at a trade fair for example, and outdoor installation (for an open door operation for example).
Installation of a giant indoor balloon
Indoor installation of a helium balloon is very simple :
- do it in an open area, both on the ground and above you
- unfold the ball on a clean floor to avoid snags (putting it on a blanket is a good idea)
- before any inflation operation, remember to tie the balloon with the rope provided
- check that the 2 caps & valves are properly closed
- then place the wider end of the hose on the helium cylinder, and the thinner end in the cap
- Open the helium bottle gently, the balloon inflates...
- The balloon is inflated when no folds or wrinkles appear
- You can close the valve cap and place the balloon anywhere you like
Installation of a giant outdoor balloon
The installation of a balloon (or airship) outdoors is not really complex, but care must be taken in the preparation of the ropes and ties and the instructions provided by your supplier must be followed.
We recommend that you get help from an installer for the first installation, he will be able to answer all your questions
Outdoors, the basics are :
- Only carry out the installation if the authorisation of the DGCA is granted (see chapter "authorisations" on this subject)
- The weather conditions must be favourable
- This will be a short operation, usually 1 week to 3 weeks, which you can repeat.
- No element must be able to disturb the flight of the balloon: electric wires, signs, lights...
- The balloon (or airship) must be secured at three separate points
- The ropes supplied must be used (polyamide ropes
- The inflation procedure is the same as the Indoor Installation (see above)
Outdoor installation can have particular constraints (installation on a roof, in a public place...), do not hesitate to contact us for any questions.
We offer installation services for advertising balloons for trade fairs, but also for your outdoor events.
To maximise the life of your balloon it should be stored in a dry place away from daylight.
We recommend rolling it into a ball and storing it in a plastic bag, avoid folding it sharply to avoid cracked areas
For longer storage periods, we recommend that you put talcum powder on the balloon, this will remove any traces of moisture
Yes, depending on the size of the "hole" the balloon is repairable. Just use the glue and repair patch kit supplied with the balloon.
If the hole is not plugged, your balloon will be unusable with helium, as helium is 7 times lighter than air, your balloon will also deflate 7 times faster.
Sometimes we can't find the leak, or you can't find it because the leak is sometimes microscopic, In this case, you can send us the balloon so that we can search and repair it.
Questions about manufacturing.
Generally we are able to deliver between 10 and 15 days from the validation of the estimate and the proof.
Please do not hesitate to indicate the date of use in our email or telephone exchanges.
To ensure that your POS advertising is of good quality, it is essential to provide us with a vector graphic file.
This is why we ask you to provide us with files with the extension .AI or .EPS.
We invite you to consult our "Printing your logo" to understand all the details ...
We recommend printing your logo and advertising message on a white background (especially for advertising balloons used at trade fairs).
Indeed, the memorization rate of the advertising message is much higher on a neutral coloured background.
It is possible to print your logo on a coloured background (see our pantone colours) or to print an "image" on the entire surface of the ball (see total covering). to print an "image" on the entire surface of the ball (see total covering).
For inflatable signage, we offer 12 basic Pantone colours :P2915 P280 NOIR P293 P806 P254 P348 P116 P032 P478 P360 P021
It is possible to print a specific colour or an image on the entire surface of the display.
We offer different levels of customisation :
- Background colour: a single colour leaflet with no marking
- Your logos on a background colour: a leaflet with your logos (several depending on the product and your needs)
- Total Covering: the brochure is covered over the entirety of your visual.
For some products, arches for example, it is possible to print removable banners on scratch with your logo...
It is possible to mark the entire surface of a POS with your visual, whatever its shape, this is called total marking or total covering
This option works on a large part of our products, do not hesitate to ask for a 3D simulation to validate the to validate the concept.
- helium balloons: 0.18mm PVC
- air balloons, hanging or on tripods : 0.18mm or 0.35mm PVC
- the public balloons, led or street marketing: 0.18mm or 0.35mm
- mirror balloons: PVC 0.35mm + Metal effect
- luminous or illuminating balloons : Nylon
- the skydancers: Nylon
- mascots, giant reproductions: Polyester with PVC coating (330 g/m2) + PVC cover
- arches, tents, columns on wind tunnels: Polyester with PVC coating (330 g/m2)
- arches, tents, captive air columns: TPU for the waterproof part + Polyester Twill + Oxford fabrics with coating
- aluminium tents: aluminium + polyester (265 g/m2)
- flags: polyester mesh, carbon mast
- stand display : selon les cas : structure alu, pvc, polyester, twill ...
Questions about maintenance.
Your inflatable will usually be supplied in a carry bag. Simply fold and roll it up (a bit like an air mattress) and store it in the bag. Please note that the structure must be stored dry to avoid mould.
With a soft cloth and soapy water (do not use detergent or washing powder)
Stoker your structure only when it is completely dry
Inflatables can sometimes be damaged,
If you are unable to repair them, please feel free to send us photos of the damage
so that we can guide you through the repair process.
In some cases it will be preferable to send the structure back to us for repair in the workshop.